How We Review Digital Banks
Our 2026 Review Methodology
This page explains the exact framework we use to review each UK digital bank β from app testing to fee analysis, security checks, and real customer feedback.
Every bank is reviewed using the same criteria.
Why Our Review Method Exists
We created this review methodology to ensure every digital bank we assess is judged fairly, consistently, and transparently.
This page explains the exact process our reviews follow, so you understand how we arrive at our ratings, comparisons, and recommendations.
βKey Factors We Assess
- βClear and consistent evaluation criteria.
- βA focus on accuracy and transparency.
- βRegular updates as banks change features or pricing.
Hands-On Testing of Each App
We test each digital bank app manually, creating accounts where possible and exploring real features like transfers, budgeting, statements, and savings tools.
This ensures our reviews reflect real-world usability β not just marketing claims.
βKey Factors We Assess
- βApp navigation and ease of use.
- βSpeed and responsiveness.
- βQuality of budgeting or insights tools.
- βClarity of fees and information.
Deep Analysis of Fees & Transparency
We break down all costs including overdrafts, card fees, ATM charges, international fees, and less obvious terms that can affect users.
Banks that communicate fees clearly or avoid hidden charges score more highly.
βKey Factors We Assess
- βATM withdrawal rules.
- βForeign transaction charges.
- βAccount maintenance fees.
- βOverdraft pricing models.
Safety, FSCS Protection & Security
We review each bankβs regulatory status, FSCS protection, safeguarding processes, fraud prevention tools, and app security.
Safety is one of the most important elements of any digital bank review.
βKey Factors We Assess
- βFSCS protection or safeguarding?
- βRegulation status (FCA).
- βSecurity features like biometrics.
- βFraud alerts, instant notifications.
Customer Feedback & Support Standards
We analyse independent customer ratings alongside real support experiences where possible.
This helps create a fair picture of how the bank performs for everyday users.
βKey Factors We Assess
- βTrustpilot and app store scores.
- βSpeed of in-app support replies.
- βAccuracy of chatbot guidance.
- βAvailability of phone support.
Our Comparison Framework
All banks are compared under the same structured framework to avoid bias.
This allows us to highlight differences objectively, whether a bank excels at budgeting, savings, overseas spending, or business accounts.
βKey Factors We Assess
- βFeature-by-feature comparison.
- βConsistent scoring system.
- βHighlighting strengths AND weaknesses.
Regular Updates & Accuracy Checks
Bank features change often β especially savings rates, fees, and app tools.
We frequently revisit and update reviews to maintain accuracy and trustworthiness.
βKey Factors We Assess
- βUpdated when banks change pricing.
- βUpdated when app features evolve.
- βUpdated when new data becomes available.
Ready to Explore the Banks?
Now that you know how we review banks, compare them confidently and find the best one for you.
